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JO HARRIS

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RETAIL EXPERT • SENIOR CONSULTANT • SPEAKER

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About Jo

 

Jo had a non-conventional path into retail with a career starting in hospitality and health, both service-based industries of which the customer was the focus. She saw first hand how great synergy in teams leads to great achievements when the customer is the focus.

In 2010, Jo co-founded Hunting for George and set about to create the ultimate experience for customers in retail, both online and offline. The high standard of customer experience and Jo’s genuine love of people and connections led to Hunting for George maintaining a 4.7 star rating and an NPS score of 72. Their customer-centric approach to retail saw them become a disruptor in the industry.

In 2019, Jo was honoured as number 20 in the Top 50 People in E-Commerce by Internet Retailing for her achievements in creating a positive team culture and customer experience.

I have seen first hand how great synergy in teams leads to great achievements. My experience in the online and offline retail space allows me to understand and advocate for retailers.” 

Position in Top 50 People in eCommerce 2018

NPS Score in Retail Business

Position in Top 50 People in eCommerce 2019

Star Rating in Retail Business

Past Talks

ONLINE RETAILER | How to Keep CX at the Heart of Your Strategy

PANEL KICKSTARTER WORKSHOP, ONLINE RETAILER | 
Learnings & Lessons, Start-Up Experiences 

Additional Industry Involvement

Internet Retailing | Position 20 in the Top 50
People In E-Commerce 2019 and Position 18 in 2018

Remodista | Women2Watch Honoree List 2019 –
Recognition for innovation & achievements in
business

Online Retailer | Customer Experience
Innovation of the Year for Small or Medium Businesses

 

Customer Experience

TEAM CULTURE & RELATIONSHIP MANAGEMENT

RETAIL MARKETING

CUSTOMER SERVICE & EXPERIENCE

STRATEGIC OPERATIONAL PLANNING

RETAIL BUSINESS GROWTH STRATEGY