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CUSTOMER EXPERIENCE (CX) PERFORMANCE PROGRAM

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Customer experience is the new marketing battlefront

…do you bring the big-guns?

 

 

Work with us

%

Increase in Productivity

Faster to Market

%

Increased ROI

AUSSIE RETAILERS ARE WASTING AN EYE-WATERING

$11 BILLION A YEAR

ON UNNECESSARY PRODUCT DISCOUNTS.

– Nielson

“CX is the art and science of coaxing lifetime loyalty out of daily transactions.”

— Steve Curtain

Customer loyalty is changing. It’s no longer about points, a plastic card in your wallet, or your star rating.

Great customer experience that captures loyalty—it wins the hearts, minds and wallets—it’s the sum of every experience a customer has had with your brand, good or bad. 

The 4 Greatest Things You’ll Acheieve

Gaining a holistic view of your customer lifecycle

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Focusing on a feedback strategy to enhance customer insights, loyalty, retention and sales

Achieving systematic organisational change from sales, to distribution, to leadership

Creating a consistent framework for managing project deliverables, metrics and implementation management

Want to reduce your reliance on discounting? It’s time to stop competing on price, and win with experience!

WHAT’S INCLUDED?

FULLY CUSTOMISED WORKSHOPS

Every 90-day sprint kicks off with a customised workshop. Your team will learn the theoretical, tactical, & strategic insight needed to ideate and project plan your performance enhancement strategy.

MONTHLY WORK-IN-PROGRESS MEETINGS + EVERYDAY SUPPORT

Check-in with a consultant every month in a  one-on-one meeting. Discuss your projects, your pain points, and ask for specialised advice.

CUSTOMISED RESOURCE HUB

Get specialised resources, standardised templates and custom-developed worksheets at your fingertips.

Unlike an agency, we believe in skills for life, not just for the life of one campaign.

OUR PROCESS

PRE-PROGRAM

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45 MINUTE DISCOVERY SESSION

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SKILLS GAP ANALYSIS & PROJECT ROADMAP

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PRE-WORKSHOP DISCOVERY

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CURRICULUM DESIGN

PROGRAM ROLL OUT

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KICK OFF WORKSHOP

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30 DAYS: BUILD

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60 DAYS: TEST

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90 DAYS: OPTIMISE

CHOOSE YOUR COURSE DURATION

12-WEEK ACCELERATOR

Whip your team into shape with a 12-Week Accelerator course. 

6-MONTH TRANSFORMATION

Jump into the deep end with 2 customised workshops over 6 months.

12-MONTH EVOLUTION

Get ready for a total team evolution: you and your team are in for a complete overhaul.

8 Focus Areas for Award-Winning Transformative CX Growth

CX JOURNEY MAPPING

DATA TESTING, ANALYSIS & MEASUREMENT

INNOVATION & TRANSFORMATION

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PARTNERSHIPS, SALES & COLLABORATION OPPORTUNITIES

MYSTERY SHOPPING

GROWTH STRATEGIES & QUICK WINS

CUSTOMER SURVEYING & REVIEWS

RETENTION & LOYALTY

THE MI ACADEMY DIFFERENCE

WE ARE PLATFORM AGNOSTIC

We are less focused on the latest tech, and more on practical, effective ways we can help our clients think innovatively.​

FULLY CUSTOMISED SOLUTIONS

No customer, team or business model are the same; each demand a unique approach to training and innovation.​

SUSTAINABLE GROWTH

We’ll help you build strong foundations, to grow sustainably and achieve and maintain great results today and into the future.​

CRITICAL KNOWLEDGE TRANSFER

Hands on support to help your organisation understand, implement and ingrain critical strategies, capturing the knowledge of future campaigns.​

CLIENTS & PARTNERS

Biome-Logo
Mr-Toys-Toyworld-Logo
Ecosa-Logo
PWC-Logo
Mountain-Bikes-Direct-logo
Natio-Logo
Retail-global-logo
Online-Retailer-logo
REA-Group-Logo

WHO IT’S FOR

BUSINESS OWNERS

We’ll upskill your team, build your sales and marketing strategy and ensure it all gets implemented like a pro! 

marketing & E-COMMERCE MANAGERS

Get your CEO and team talking the same language, thinking innovatively and out of the ‘business as usual’ mentality.  

CLIENTS & PARTNERS

Biome-Logo
Mr-Toys-Toyworld-Logo
Ecosa-Logo
PWC-Logo
Mountain-Bikes-Direct-logo
Natio-Logo
Retail-global-logo
Online-Retailer-logo
REA-Group-Logo

WHO IT’S FOR

BUSINESS OWNERS

We’ll upskill your team, build your sales and marketing strategy and ensure it all gets implemented like a pro! 

marketing & E-COMMERCE MANAGERS

Get your CEO and team talking the same language, thinking innovatively and out of the ‘business as usual’ mentality.  

RELATED PROGRAMS

Customer Experience (CX) EVOLUTION PROGRAM

Learn how to champion customer loyalty and innovate in the age of experience.  

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ONE-DAY TEAM TRAINING WORKSHOPS

Want to get a taste of what we do at MI Academy? We’ll work with you to customise a one-day workshop. 

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Learn the fundamentals of Design Thinking to expedite solution-design and de-risk your campaigns.