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CUSTOMER EXPERIENCE (CX) EVOLUTION Program

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Transform your CX 
end-to-end TO win the hearts, minds and wallets of your customers.

Work with us

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Reduced Production Time

Faster to Market

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Increased ROI

How would it feel to stop competing on price and win with experience?  

According to a report by Nielson, Australian retailers are wasting an eye-watering $11 billion a year on unnecessary product discounts. 

Customer loyalty is changing and it’s no longer about points, a plastic card in your wallet, or your star rating.  You need to reduce reliance on discounting and our CX Evolution Program is here to help you achieve exactly that. 

MI Academy will help you develop an unparalleled holistic approach to customer experience across all of your touchpoints in Marketing, Sales, Human Resources, Operations and Product. 

We get you to a place where every strategic decision is driven by customer need—not guesswork—so your customers become your greatest advocates. 

YOUR COMPANY WILL BENEFIT FROM 

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Increased knowledge and capabilities in customer experience journey mapping and optimisation

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A 12-month roadmap to transform your end-to-end CX and reduce your brand’s reliance on discounting 

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A consistent framework for managing project deliverables, implementation, management and measurement for greater team autonomy

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A shift in mindset to become a feedback-driven company 

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The ability to remain proactive in the age of experience and support scalable growth

Clients and partners

biome-logo
mr-toys-toyworld
Ecosa-logo
PWC-logo
moutain-bikes-direct-logo
Natio-logo
Retail-Global-Logo
Online-Retailer-Logo
REA-Group-Logo

WHO IT’S FOR

DIRECTORS

Instil confidence in your team so they can take care of strategy and implementation, leaving you to focus on key areas for growth.

FOUNDERS & CEOS

Running a business is hard enough. You shouldn’t have to worry about sales techniques on top of everything else.

INVESTORS

Future-proof your investment by lessening your brand’s reliance on agencies and maintain a happy, talented team.

CMO, HEAD OF CUSTOMER LOYALTY

Be proactive with your strategy. We’ll help you reflect and implement techniques focussed on maximising customer loyalty.  

CLIENTS & PARTNERS

Biome-Logo
Mr-Toys-Toyworld-Logo
Ecosa-Logo
PWC-Logo
Mountain-Bikes-Direct-logo
Natio-Logo
Retail-global-logo
Online-Retailer-logo
REA-Group-Logo

WHO IT’S FOR

DIRECTORS

Instil confidence in your team so they can take care of strategy and implementation, leaving you to focus on key areas for growth.

FOUNDERS & CEOS

Running a business is hard enough. You shouldn’t have to worry about sales techniques on top of everything else.

INVESTORS

Future-proof your investment by lessening your brand’s reliance on agencies and maintain a happy, talented team.

CMO, HEAD OF CUSTOMER LOYALTY

Be proactive with your strategy. We’ll help you reflect and implement techniques focussed on maximising customer loyalty.  

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