Natalie is very passionate about helping businesses innovate and transform the way they approach customer loyalty. In an ever changing and competitive market, you can no longer continue with business as usual.
Evolving your customer experience (CX), releasing the full potential of your data, solution selling, and transformation of your brand are the keys to success.
For over a decade, Natalie has developed customised CX programs, creating coaching cultures and solution sales strategies for companies like Experian, Connexity, CheetahMail Digital, Mr Toys Toyworld, Westrac, Gold Coast Titans and Bluechip IT.
Natalie will help you transform your customer experience as well as track and measure loyalty and advocacy with a focus on your business goals and objectives.
“Natalie is an exceptional business professional with a natural aptitude to lead, develop and coach others. Natalie makes time for her people, and approaches her role with diligence, care, patience and passion. She develops long term relationships with those in her team, and ensures their personal and professional growth through effective mentoring and training.”
Increase in Previous NPS Score
Increase in Customer Satisfaction
Point NPS Increase in 3 years
2.1 to 4.2 Star Rating in 5 Months
SATMETRIX ANNUAL 2017 CLIENT CENTICITY CONFERENCE | Becoming a Client Centric Business
SASS WOMEN CONFERENCE | Make Your Customers the Heart of What You Do & Feel the Love
EXPERIAN APAC ANNUAL SALES CONFERENCE |
Transforming the Client Experience
BLUECHIP IT SALES CONFERENCE | Reach Great Heights this sales year
Other Industry Involvement
Led a four-year Client Insight Project for Experian
Developed a world-class Graduate Mentorship Program for Experian