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NATALIE KHOURY

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speaker • trainer • BUSINESS COACH

book a chat with Natalie

About Natalie

Natalie is very passionate about helping businesses innovate and transform the way they approach customer loyalty. In an ever changing and competitive market, you can no longer continue with business as usual.

Evolving your customer experience (CX), releasing the full potential of your data, solution selling, and transformation of your brand are the keys to success.

For over a decade, Natalie has developed customised CX programs, creating coaching cultures and solution sales strategies for companies like Experian, Connexity, CheetahMail Digital, Mr Toys Toyworld, Westrac, Gold Coast Titans and Bluechip IT.

Natalie will help you transform your customer experience as well as track and measure loyalty and advocacy with a focus on your business goals and objectives.

“Natalie is an exceptional business professional with a natural aptitude to lead, develop and coach others. Natalie makes time for her people, and approaches her role with diligence, care, patience and passion. She develops long term relationships with those in her team, and ensures their personal and professional growth through effective mentoring and training.”

%

Increase in Previous NPS Score

%

Increase in Customer Satisfaction

Point NPS Increase in 3 years

2.1 to 4.2 Star Rating in 5 Months

Past Talks


SATMETRIX ANNUAL 2017 CLIENT CENTICITY CONFERENCE |
Becoming a Client Centric Business 

SASS WOMEN CONFERENCE | Make Your Customers the Heart of What You Do & Feel the Love

EXPERIAN APAC ANNUAL SALES CONFERENCE | 
Transforming the Client Experience

BLUECHIP IT SALES CONFERENCE | Reach Great Heights this sales year

 

Other Industry Involvement

Led a four-year Client Insight Project for Experian

Developed a world-class Graduate Mentorship Program for Experian

Customer Experience

NET PROMOTER SCORE

CUSTOMER SURVEYING

BUSINESS COACHING

AGILE MARKETING

SOLUTION SALES