About Natalie
Natalie is very passionate about helping businesses innovate and transform the way they approach customer loyalty. In an ever changing and competitive market, you can no longer continue with business as usual.
Evolving your customer experience (CX), releasing the full potential of your data, solution selling, and transformation of your brand are the keys to success.
For over a decade, Natalie has developed customised CX programs, creating coaching cultures and solution sales strategies for companies like Experian, Connexity, CheetahMail Digital, Mr Toys Toyworld, Westrac, Gold Coast Titans and Bluechip IT.
Natalie will help you transform your customer experience as well as track and measure loyalty and advocacy with a focus on your business goals and objectives.
“Natalie is an exceptional business professional with a natural aptitude to lead, develop and coach others. Natalie makes time for her people, and approaches her role with diligence, care, patience and passion. She develops long term relationships with those in her team, and ensures their personal and professional growth through effective mentoring and training.”
“Really clear that the Nat and Alita from MI know their stuff! A simple one hour workshop provided me with wealth of knowledge, some great tools to help build future campaigns, and identify key areas for improvement.”
%
Increase in Previous NPS Score
%
Increase in Customer Satisfaction
Point NPS Increase in 3 years
2.1 to 4.2 Star Rating in 5 Months
Ask Natalie!
Natalie in the wild
Natalie is our resident rev-head and an avid collector of conference freebies.
Connect with her to stay in the loop!
Past Talks
SATMETRIX ANNUAL 2017 CLIENT CENTICITY CONFERENCE | Becoming a Client Centric Business
SASS WOMEN CONFERENCE | Make Your Customers the Heart of What You Do & Feel the Love
EXPERIAN APAC ANNUAL SALES CONFERENCE |
Transforming the Client Experience
BLUECHIP IT SALES CONFERENCE | Reach Great Heights this sales year
Other Industry Involvement
Led a four-year Client Insight Project for Experian
Developed a world-class Graduate Mentorship Program for Experian
Customer Experience
NET PROMOTER SCORE
CUSTOMER SURVEYING
BUSINESS COACHING
AGILE MARKETING
SOLUTION SALES
WHAT’S NAT BEEN UP TO
PODCAST: DREAM JOB READY WITH NATALIE, ALITA AND DANE SHARP
Listen as Alita, Nat and Dane talk about the importance of emotional intelligence, unconscious bias and slowing down to speed up.
OPEN CLASSROOM: ORGANISATIONAL CHANGE
Our industry experts will delve into the first step of uncharted organisational change: transforming team and culture.
21-Day eCommerce challenge
In October 2020, 20 retailers took on our 21-Day challenge to Unf*ck their marketing. Curious to learn more? Enquire about our next program in Feb 2021.